Frequently Asked Questions
Find answers to common questions about our packages, bookings, and services.
Booking
Browse our packages, select your preferred travel date and room type, fill in your details, and pay the deposit to secure your booking.
Yes, you can book for up to 50 people in a single booking. Each person's details will be collected during the booking process.
Yes, cancellations and modifications are subject to our cancellation policy. Please contact us via WhatsApp for assistance.
Packages
All packages include return flights, hotel accommodation, visa processing, guided ziyarah, and ground transportation. Specific inclusions are listed on each package page.
You'll need a valid passport with at least 6 months validity, vaccination certificates (Meningococcal ACWY), and passport-size photos. We handle the visa processing.
Tiers (Economy, Standard, Premium, VIP) differ in hotel proximity to Haram, room quality, and additional services. All tiers include the same core itinerary.
Payment
Pay a minimum deposit per person to secure your booking. The remaining balance is due 60 days before your departure date.
We accept bank transfers to our company account. Payment details will be provided after your booking is confirmed.
Yes, you can choose to pay the full amount at the time of booking. This means no further payments are required.
Sahabat Program
Sahabat is our affiliate program where you can earn commission by referring customers to book with us.
Apply online at our Sahabat page. Once approved, you'll receive a unique referral code to start earning.
Commission rates are tiered based on the number of bookings you bring. The more bookings, the higher your commission per booking.